VoIP Phone

Infinity Technology Solutions offers the industry's leading solution for both hosted Voice over IP (VoIP) and premise-based VoIP from Cisco Systems. Both solutions have their place, however each can be very complicated to understand and support without the sales and engineering teams of Infinity Technology Solutions. Allow our team to help yours select the ideal telecom solution for your business!

So What is VoIP?

VoIP refers to a way to carry phone calls over an IP data network, whether on the Internet or your own internal network. A primary attraction of VoIP is its ability to help reduce expenses because telephone calls travel over the data network rather than the phone company's network.

20% of U.S. businesses currently deploy VoIP systems and it is estimated that 66% of U.S. businesses will be using VoIP systems by 2011*

* Source: In-stat, "Business VoIP:Multiple Flavors Drive Growth

Why VoIP helps you cut costs

You'll spend less money on travel by using online conferencing, easy-to-use video calls and other tools for better collaboration
You'll find that it's easy to add inexpensive extra phone lines because VoIP lets you send multiple phone calls across your IP network

Why VoIP helps you improve communication with customers and employees

Your employees will have more ways to stay connected

By using "presence" technology, you'll be able to see if your employees are available and how to get in touch with them
With unified communications, you'll see that it's easy to work remotely from any place with an Internet connection

VoIP lets you have many features without paying extra fees

Voicemail
Caller ID
Conferencing
Forwarding
Unlimited Long Distance

Premise-Based VoIP Solution

Premise-Based solutions are ideal for companies desiring the most advanced call routing capabilities, especially those with multiple offices with significant long-distance between them. Premise-based solutions offer equipment onsite, controlled by your employees or Infinity, either purchased outright or leased.

Infinity supports Cisco's Call Manager Express (CME) platform, recently crowned the leader in new equipment sales worldwide. Infinity is fully certified by Cisco as a Premier Partner with a Voice Specialization to perform all work with experienced engineers available 24 hours a day, 7 days a week.

Hosted VoIP

As a certified solution provider for numerous vendors, Infinity is proud to recommend and support a variety of hosted VoIP solutions specific to client requirements. The hosted solution option provides the ultimate in flexibility and disaster preparedness with phones able to perform regardless of location as long as you have an unobstructed Internet connection. Infinity highly recommends selecting an end-to-end provider of both the data connectivity circuit (DSL/T1) and hosted VoIP provider to ensure strong Quality of Service (QOS) and a single point of accountability should issues arise.

As your Managed IT partner, you can count on us to provide proactive, preventative support complemented by responsive support should an issue occur. The incredible response time we provide due to our advanced remote management capabilities extends to the phone system. As a result, clients choosing this plan enjoy the benefits our CNOC for Phone System Management without the driving delays and additional costs of on-site support.

Emergency Remote & On-site Response
Remote Help Desk Support & On-site Support
Emergency After-Hours Help Desk & On-site Support
Major Revision Upgrades
Phone System Configuration Backup
Phone System Security & Vulnerability Mitigation Audit & Audit Remediation
Online Case Management
Phone System Asset Management & Inventory
VoIP Network Performance Tuning & Optimization
Warranty & Service Contract Tracking